AI Classification of HR Requests: HR Team Focuses on People, Not Sorting

A large company’s HR team receives 50–100 requests per week — by email, through the intranet, via Slack. Most are routine (employment confirmation, benefits question). Classifying, prioritising, and assigning each one takes hours that HR should be spending talking to employees.

How AI Sorts HR Requests

Single Intake Channel

Employees submit requests through the HR portal in Modulario (web, mobile app, or email). All requests flow into a single queue.

Classification in Seconds

New request — 03 May 2026 09:22

From: Michael Kovac (IT department, 4 years at the company)
Message: "I would like to request a payroll statement
          for the last 3 years for mortgage purposes."

AI classification:
  Category: Payroll confirmation / statement
  Urgency: Medium (7-day turnaround standard)
  Assigned to: Jana Horváthová (payroll accountant)
  Suggested response: [template — statement within 5 business days]
  
Employee auto-notified:
  "Your request has been received; we will process it within 5 days."

Escalation of Sensitive Cases

New request — 03 May 2026 14:05

CONFIDENTIAL — category: Complaint about a manager
  Urgency: HIGH
  Assigned to: Senior HR Partner — Kristína Veselá
  
Access restricted: Senior HR Partner + HR Director only

Statistics for HR Management

Monthly overview: most common request types, average resolution time, problem types by department. If the same type of complaint repeats from one department, AI alerts the HR Director.