Optical store with a digital client record
Client record with prescription history, lens ordering with suppliers, production tracking for eyeglasses, and complaint handling. The salesperson sees everything they need at a glance.
Common pain points in this segment
- Prescriptions kept in paper folders — 5 minutes to find one
- Lens orders with Essilor / Hoya placed via email and Excel — dimension errors
- Customers don't know when their eyeglasses will be ready
- Complaints filed on paper — finding history is a nightmare
Recommended module mix for your segment
These are the modules we recommend for this segment. We'll fine-tune them for your specific business during implementation.
CRM
Client record with prescriptions, face photo, and history of frames and lenses.
Open moduleWarehousing
Frame inventory with photos, codes, and stock status. Lens inventory by category.
Open moduleFinance
Invoice and receipt on collection. Instalments (0% interest, 1x3).
Open moduleDocuments
Complaint records linked to the client and the original order.
Open moduleHow it works in practice
Optometry exam
The optometrist enters prescription data on a tablet. The client record updates. The salesperson in the next room sees the data in real time.
Lens order with Hoya
The salesperson selects lenses; the system generates a supplier order via API.
Typical integrations for this segment
- Essilor
- Hoya
- Zeiss
- Home Credit
- Pohoda
- Twilio
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