Menton

About the client

Menton SK spol. s r.o. is a manufacturer and service company for industrial gates with two branches: Bratislava (sales, service, installation, administration — warehouse, transport, records) and Žilina (existing manufacturing with new service implementation). The service team performs regular inspections, planned maintenance, and emergency call-outs throughout Slovakia — for both in-house and third-party gate brands.

The challenge

Menton suffered from inefficient processes across the installation, manufacturing, service, and invoicing flows:

• Service technicians manually filled in paper service reports in the field — rekeying at headquarters cost the administrative team hours
• Price quotations and jobs were created without an approval workflow — there was no 2-step verification of job sheets
• The warehouse ran in OMEGA without a direct link to jobs and service
• For manufacturing in Žilina, there was no expected production date for each job, and no coordination between material ordering, painting, assembly, and dispatch to Bratislava
• Regular service with its own intervals and capacity calendar was planned manually — there were no notifications before the end of warranty
• Response time (6h / 12h depending on the contract type) was tracked in the dispatchers’ heads
• Risk of duplicate customers — without checks during creation
• Sales reps’ commissions tied to margins were calculated manually

The solution

Modulario implemented a system based on 69 interconnected data structures covering both branches and the entire cycle from price quotation to post-warranty service:

Sales and commerce

• Price quotations with an approval workflow (a job is created only after approval), sales-rep signatures, multiple quotations linked to a single job
• Customer sheet with 2-step verification (Excel input → PDF), sequence numbers defined by the customer
• Sales statistics — Revenue by department, by type, by sales rep; Jobs by sales rep, by status, by type; the sales department does not see other reps’ data
• Commissions tied to margins while preserving each rep’s view of only their own data

Service and tablet

• Tablet signing of service reports directly at the customer’s site, generation of PDF outputs
• Service report, Preventive inspection, Fire shutter — types of service forms for different gate types
• Service history linked to the equipment and customer, revision reset, notifications before end of warranty / post-warranty service
• 6h / 12h response time depending on contract type with color-coded notifications
• Service for in-house and third-party gate brands
• Scheduled call-outs + technicians’ capacity calendar
• Language variants of service reports
• Duplicate customer check during creation

Manufacturing in Žilina

• Production planning with an expected production date for every job
• Flow: Variant selection → Drawing for production → Material ordering → Painting → Assembly → Dispatch to Bratislava
• In-house transport for in-house products, transport by agreement for suppliers

Invoicing

• Advance invoicing — header, % deposit → after the accountant’s check in Modulario, an order is created
• Final invoicing — technicians the physical document, administration verifies invoicing details, the managing director approves

Integrations and architecture

• OMEGA warehouse system — connection to jobs (planned phase 6 — autumn)
• Finstat — automatic prefilling of company details when creating a customer
• Configurators and external documents — links for various gate types
• Name unification — display of “custom” names for a specific customer
• Roles and permissions with phased rollout of documents and data into Modulario