Modulario for field service companies — tickets, dispatching and invoicing in one system
Field service companies — IT service, HVAC, electrical, auto repair — all face the same problem: tickets in one system, customers in another, invoices in a third. Modulario brings service processes, customer CRM and invoicing together into one well-designed system.
Modulario vs. Service and field service systems
| Funkcia | Modulario | Service and field service systems |
|---|---|---|
| Service tickets | Native tickets with priority, SLA and full history | Core functionality — depth varies by product |
| Customer CRM | Native CRM — equipment history, contracts, warranties | Usually basic — not a full-featured CRM |
| Equipment records | Equipment records with complete service history | Some systems yes — varies |
| Dispatching and job scheduling | Technician assignment, job calendar | Advanced dispatching with map and GPS — stronger |
| Mobile app for technicians | Full-featured iOS and Android — tickets, history | Varies — some have offline mode |
| Service invoicing | Native — labour + materials, fiscal POS / e-receipts, e-invoicing | Varies — some lack it, integration required |
| Spare parts warehouse | WMS module — linked to tickets | Usually absent or basic |
| SLA monitoring | Automatic alerts on SLA breach | Core feature of specialist systems |
| EU / CEE compliance | Native, complete | Varies — many products are foreign-market tools |
| Implementation | 3–5 weeks | Months for complex systems |
| Price | Subscription, transparent | Per-user or per-ticket — various models |
| Customisation | Full — custom ticket types, fields, processes | Limited — fixed schemas |
Kedy zvoliť Modulario
- You want service tickets, field jobs and SLA tracked alongside customer CRM and invoicing
- Technicians in the field need mobile access to customer history and warranty records
- Invoicing for service work — labour plus materials — is manual and error-prone
- Warranty service and customer equipment records (service logbook) are missing
- Technician capacity planning and job dispatching lack visibility
Kedy zostať pri Service and field service systems
- You need a highly specialised field service system with GPS tracking for technicians
- You require a complex help desk with automated SLA management and customer self-service portals
- Integration with manufacturer factory systems for warranty service is a requirement
- Customer-facing service portals for ticket status tracking are essential
Frequently asked questions
We run IT service and use Zendesk — why would we switch to Modulario?
Zendesk is an excellent help desk. What it lacks: invoicing for service work, a spare parts warehouse, customer CRM with contracts and warranties, and EU / CEE compliance. If you need those alongside a help desk, Modulario covers them — or you can combine Zendesk and Modulario via API.
We service air-conditioning systems — does Modulario have something for us?
Yes. Customer and equipment records, service tickets, scheduled field jobs, spare parts stock issues and invoicing for labour plus materials. Technicians fill in records from their phones directly on site.
How do we track customer equipment warranties?
Every customer asset is a record with type, serial number, installation date, warranty period and complete service history. Warranties are tracked automatically — with alerts before expiry. Modulario handles this through custom data structures.
Technicians are sometimes in areas without internet — does the mobile app work offline?
Modulario is primarily an online system. Temporary offline data capture is on the roadmap. For critical offline requirements we recommend combining Modulario with an offline-capable field data collection tool.
How much does Modulario cost for a service company with 8 technicians?
We recommend a consultation — pricing depends on the number of modules and company size. As a guideline, for an 8-person team the cost is significantly lower than running a separate help desk, invoicing tool and CRM combined.
Pripravení prejsť z Service and field service systems na Modulario?
Pripravíme vám migračný plán a spočítame ROI za 48 hodín.
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